Spider Co., Ltd. (the "Company") collects and uses personal information as outlined below to respond to customer inquiries and provide support.

1. Purpose of Collection
To manage customer inquiries, and address complaints or disputes.

2. Information Collected
[Required] Name, Country, Email, Mobile Phone Number
[How Collected] Information provided directly by the user

3. Retention Period
Information will be retained for up to 3 months after the inquiry is resolved and will be securely deleted thereafter. In cases where retention is required by law or with additional consent, information may be kept for a longer period.

4. Data Handling Contact
Spider Co., Ltd. / Customer Support Team

5. Right to Refuse
You may choose not to provide your personal information. However, doing so may limit your access to the inquiry service.